Returns & Refunds

Returns, Refunds and other info
100% Satisfaction Guarantee
Not happy with our makeup products? We’ve got you covered! We’ll issue a full refund* or exchange your order for something of equal value that might suit you better. No need to return the item! We just ask that you share your reasons and, if possible, provide photos or videos to help us understand the issue. Your feedback is valuable and helps us improve our products!
*Terms and Conditions:
- Refund requests must be submitted within 30 days of receiving your product. Any requests beyond this period will not be eligible for a refund under this policy.
- This policy is limited to our makeup products. Accessories and tools are excluded from this offer.
- The offer does not apply to bundles or multi-packs.
- We want you to try our makeup without any hesitation! That's why this is a one-time offer for new customers trying our products for the first time. It cannot be used for repeat orders of the same product.
- Refunds will be issued back to the original payment method. Processing may take 5 to 7 days once your refund is approved by our Customer Service Team.
- If a discount or promotion was used during your purchase, your refund will be based on the discounted amount, not the original price.
- Shipping charges are non-refundable due to third-party distribution partnerships.
- If your refund lowers your order total below the free shipping threshold, the shipping fee will be deducted from the refund.
- Free gifts or promotional items are not covered under this policy.
- Any misuse or abuse of this policy will result in forfeiture of the refund eligibility.
- For non-makeup products, our standard return policy applies.
Return Period:
We offer a 30-day return period, during which you can return your purchase without needing to provide a reason. This period begins on the day you receive your package. Please ensure the return shipment is sent back to us within these 14 days.
Return Conditions:
Items must be returned in their original, unworn, and unwashed condition, with tags still attached, ready for resale. Please note that shipping costs are non-refundable.
Important Notes:
- Sale Items: Refunds are not available for items purchased on sale. You can exchange these items for something else from our collection or receive store credit instead.
- 1+1 Deals: If you wish to return items from a 1+1 deal, both products must be returned together. We cannot offer refunds or store credit if only one item is returned. However, you can exchange any of the items for a different size or color. If you only need to exchange one, simply return the one you’d like to exchange while keeping the other.
Return Costs:
Return shipping costs are the responsibility of the customer and vary depending on the courier and the country you're returning from.
Return Processing Time:
If you choose to exchange an item when registering your return, we’ll begin processing it right away to complete the exchange as quickly as possible. Once your return arrives at our warehouse, we aim to process it within 10 business days. You can track your return with the provided tracking number. Once processed, you’ll receive confirmation, and refunds may take up to 3 days to appear in your bank account.
My order is damaged
If you’ve received a defective or incorrect item, please take clear photos of the product, focusing on the damage or wrong item, and contact us using the "Help" button on our website. Our customer support team will reach out to you within 48 hours to help resolve the issue.
I received a gift with an order that I want to return
Please contact us via the "Help" button on the website. A member of our customer support team will contact you within 48 hours to resolve the issue.